General Motors Excellence Challenge is considered one of the major programs organized by General Motors, to evaluate and reward Car dealers all over the world according to key performance indicators. The program's evaluation criteria include the quality of customer service, after sales service, in addition to the effectiveness of the marketing& advertising techniques applied to promote and create the GM awareness among the target market. Mr. Zaid Abdullat, General Manager of auto part smatic.com/category/dodge">dodge Abu Khader Automotive was very thrilled for this outstanding accomplishment, where he took the opportunity to thank Abu Khader's team for their continuous hard work, which remarkably contributed to this success, and he added "Achieving the GM President Excellence Challnge requires an exceptional objective- oriented performance under high-level � alfa romeo �standards , and due to our dedicated on going research to improve the overall level of service and customer satisfaction, we were able to succeed" Abu Khader's continuous efforts to achieve the retail and the fleet sales objectives were fruitful, when the fleet & service department witnessed a growth of 33% in 2010 compared to 2009. The fleet department offers a full product range adapting to fleet customers' diverse needs, aggressive financing solutions , and flexible terms of payment. Also it is worth mentioning that Abu Khader Automotive owns a fully equipped after sales service center, which provides the customers with comprehensive high quality services. The group also offers the Quick Service Program which the consumer can benefit from by getting breaks, oil checks or car wash completed within 30 minutes.
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